Looking for a care home and need some friendly expert advice? If you think that we are doing something well then please let us know. We are here for new residents who need our care and support. Most issues can be resolved immediately but if not then you should submit your concerns to the home with specific details of what has gone wrong, and what you would like us to do about it. Previously, the transfer of 102 leasehold care homes to rival operators was announced in December 2019 and March 2020, respectively, with the restructuring of the portfolio, including the unification of the company’s Four Seasons and brighterkind operations. If you are not satisfied with the response to your complaint, please let us know so that we can discuss any concerns with you under local resolution. Read More. Fears are rising that Four Seasons, which has 58 care homes in Northern Ireland, is heading for administration as hopes of a rescue deal for the debt-stricken group fade. Local Government Ombudsman www.lgo.org.uk or by telephone on 0300 061 0614. Alternatively, set up email alerts and/or start a new search. (3)Four Seasons Health Care, London, England. If you wish to remain anonymous, any feedback from staff members, residents or visitors will be handled in confidence by a senior manager. Sections of this page. Four Seasons Health Care has 42 care homes in Northern Ireland and employs around 2,200 staff. Four Seasons Health Care is committed to being an open and transparent organisation and we appreciate all feedback on our care homes. ", R C - Resident at Lansdowne Care Home, Belfast, Whether you’re looking to find a care home, or have questions about care for older people, we’re here to help, The answers to some of your most important questions, Help us deliver special resident experiences and be the best place to work in the care sector. Administrators have restarted the break-up of one of Britain's biggest care home providers. Northern Ireland Public Services Ombudsman www.nipso.org.uk or by telephone on 02890 233821. Nursing/Care Homes for sale in Northern Ireland Browse the listings below and refine your search to help you buy Nursing/Care Homes for sale in Northern Ireland. Four Seasons Flexi Bank. Millennium House Victoria Road, Douglas, Isle Of Man, IM2 4RW. The auction of Four Seasons' business in Northern Ireland, which is at an early stage, involves homes accounting for just under a quarter of the company's remaining 184 sites across the UK. Four Seasons confirmed that Alvarez & Marshal has launched the sale process of the Northern Ireland portfolio with the process believed to be at a very early stage. The Care Inspectorate's complaints procedure is available even when the service provider has an alternative complaints procedure in place. Administrators of care home operator Four Seasons Health Care are readying to sell the troubled chain in a deal which will provide certainty for thousands of elderly residents. Four Seasons Health Care to close seven care homes in Northern Ireland Seven Northern Ireland care homes privately owned by the Four Seasons Health Care … Northern Ireland Regional Office. Find out what life could be like at a FSHC Home. By submitting your information, you agree to send it to Four Seasons Health Care who will process it and use it according to our, Four Seasons Health Care Head of Assurance: 01625 417 890 or email, Four Seasons Health Care whistle-blowing line (24 hours): 0844 257 3925. Bangor, Co. Down, BT19 1AT. Four Seasons Health Care Northern Ireland, Belfast. To make anonymous feedback please contact: © Four Seasons Health Care 2020. We can use your feedback to make our services better. All rights reserved. Our homes are open to welcome new residents for those that need care and support. They provide long-term and respite residential and nursing care for older people and are an award-winning, sector leader in specialist dementia care. Four Seasons Health Care is a British provider of health and social care services. Company … Four Seasons Health Care Northern Ireland, Belfast. Daltonsbusiness.com is the UK’s largest online marketplace of … How we're there to help every step of the way, "We as a family can't fault the care and the politeness and cleanliness of the care home. Its parent company entered administration last … Four Seasons Health Care 2.8 Downpatrick The post holder is part of a team whose aim is to promote the general wellbeing of residents by providing a high quality catering and nutrition service. Scottish Public Services Ombudsman www.spso.org.uk or by telephone on 0800 377 7330. Monday - Friday 9:00 - 18:00. flexibankNI@fshc.co.uk If your care is arranged and paid for by the Local Authority or Clinical Commissioning Group you can also refer your complaint to the appropriate organisation. This is the independent scrutiny and improvement body for care and social work across Scotland, which regulates, inspects and supports improvement of care services. 3 Researcher, Queen's University Belfast. If you are unhappy with the treatment or service you have received from the care home then you are entitled to make a complaint, knowing that it will not affect your current or future care, that you will be treated confidentially and sensitively, and that you will receive a response from us. The administrators were appointed to run the care home operator in April 2019 to ring fence its £500m plus debt and launch the sale of its … Four Seasons Health Care is an exciting place to work for people who want to specialise in the care of older people. He was Chief Executive of the former Ulster Community and Hospitals Trust. ", D W - Sister-in-Law of Resident at Hollie Hill Care Home, "Since my arrival at Lansdowne, I have been treated with courtesy, dignity and honesty. The PSNI's Public Protection Branch that the offences occurred between 2008 and 2019. Public Services Ombudsman for Wales  www.ombudsman.wales or by telephone on 0300 790 0203. (This line is operated by an external company and details are passed directly and confidentially to the Four Seasons Health Care Director responsible for feedback. Privacy Notice – how we use your information. Taking the time to know you so everyone feels at home, Take a look at the latest news from across our homes. ). You can either contact the investigator for your complaint, the Regional Manager or our Complaints Manager. Search for local Nursing Homes near you on Yell. Whether you want to thank us for our care and support or suggest any improvements, your compliments or complaints are always welcomed. FOUR SEASONS HEALTH CARE (NORTHERN IRELAND) LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity View Less. Please let a member of staff know the details or you can fill out the feedback form on line/in the home or complete the Quality Of Life feedback. Our care home colleagues work very hard to get the job right but we appreciate that things can go wrong. He is believed to have worked at both of the homes, which are owned by Four Seasons Health Care. Specialists in dementia care, nursing care and intermediate care. If you remain dissatisfied following local resolution then you can refer your complaint to the appropriate regulatory Ombudsman for them to conduct an independent review. Author information: (1)Four Seasons Health Care, Belfast, Northern Ireland. Four Seasons selling its Northern Ireland care homes David Farbrother October 15, 2020 Administrators for UK-based nursing home provider Four Seasons have put its Northern Irish care homes up for sale. Jim was Chief Executive of Ulster Supported Employment Ltd. and Managing Director of Four Seasons Health Care in Northern Ireland and Wales. Get contact details, videos, photos, opening times and map directions. Local authorities and any contractors that provide care services must be registered with the Care Inspectorate. Your complaint will be acknowledged within three working days and it will be agreed with you how we will communicate the response to your complaint. We will endeavour to resolve any outstanding issues with you to your satisfaction. for FOUR SEASONS HEALTH CARE (NORTHERN IRELAND) LIMITED (NF002825) Overseas company address. Four Seasons Health Care operates 42 care homes across Northern Ireland and said its priority is ensuring the safety and care of residents. Alternatively, if you wish to discuss the issue with someone at our Head Office then please contact the Complaints Manager by emailing feedback@fshc.co.uk. © Four Seasons Health Care 2020. Earlier this month, it was reported that administrators for Four Seasons Health Care had launched a process to sell its care homes in Northern Ireland. noirino{at}gmail.com 1 Resident Experience Care Specialist, Four Seasons Health Care, Northern Ireland. 2 Deputy Nurse Manager, Silver Birch Lodge Nursing Home. Four Seasons Health Care is committed to being an open and transparent organisation and we appreciate all feedback on our care homes. 12th October 2020 Administrators to Four Seasons Health Care have restarted the sale process of the operator’s Northern Irish business. However, some people are not comfortable doing this and to support them, the Care Inspectorate will take complaints about care services directly. 2 Four Seasons Health Care, Northern Ireland, UK; 3 School of Health and Social Care, London South Bank University, London, UK; Correspondence to: Nóirín O'Neill C/O Four Seasons Health Care, Irish Regional Office, 1st Floor, Galway House, Yorkgate Business Park, York Street, Belfast, BT15 1AL, Northern Ireland. A spokesperson for Four Seasons Health Care said: “Our utmost priority remains ensuring the safety, quality of life and continuity of care for all of our residents.” Please let a member of staff know the details or you can fill out the feedback form on line/in the home or complete the Quality Of Life feedback. Find out the types of specialist care we provide. Search, apply or sign up for job alerts at Four … Clandeboye Care Home. Alvarez & Marsal, which was appointed as administrators last April, is seeking a buyer for 42 care homes, Sky News has reported. Contact details for the Care Inspectorate can be found on their website: Or: telephone 0845 600 9527 Or: fax 01382 207 289, Complete an online complaints form at www.careinspectorate.com/ or email enquiries@careinspectorate.com. The deal followed the launch of the sale of Four Season’s Northern Ireland care home business in October.. Four Seasons Health Care is one of the UK’s largest independent health care providers, caring for more than 10,000 people across the UK. While it is widely accepted that the environment has an important role in transmission of healthcare-associated infections, there has been a paucity of empirical investigation in this area to date, and the majority of published literature relates to acute settings. Find Four Seasons Health Care in Belfast, BT15. By submitting your information, you agree to send it to Four Seasons Health Care who will process it and use it according to our, Find out how we're keeping your loved ones safe. 5 Resident Experience Care Specialist at Four Seasons Health Care. If you think that we are doing something well then please let us know. Roughly 2,200 people work for the Northern Irish operation, out of a total of 12,000 across the group. Find out what life could be like at a FSHC Home. Administrators have begun the sale of Four Seasons’ 42 care homes in Northern Ireland. There are many opportunities within the FSHC family and these can make a positive difference to our residents, our clinical skills and our professional development. With Care Homes across the UK, you can put your trust in us to help you. The Care Inspectorate has a procedure for receiving information, concerns and investigating complaints, from members of the public or their representatives, about the care services they use. Alvarez & … Sky News understands that Alvarez & Marsal, which has overseen the bankrupt parent company of Four Seasons Health Care (FSHC) for almost 18 months, has started a process of selling a portfolio of 42 sites in the country. We aim to complete any investigation and provide you with a response within twenty working days but if for any reason we require some more time then we will discuss this with you as soon as possible. Dementia care has evolved over the years, with a rise in person-centred non-pharmacological interventions such as reminiscence therapy, reality orientation and validation therapy. Calls cost 7 pence per minute plus your phone company’s access charge. If this is the case, you can raise your complaint with the local Regional Office - their contact details will have been provided in your welcome pack. Four Seasons Health Care is one of the UK’s largest independent health care providers caring for more than 10,000 people across the UK. We can use your feedback to make our services better. Although staying safe is always a priority, we have adapted and added new measures to ensure the wellbeing of all residents during these times. All the staff are a credit to the managers, trust this includes cleaner, carers, nurses, physios and occupational therapists. UK's biggest care home provider shuts loss-making homes Hundreds of residents and 393 staff affected in Northern Ireland as Four Seasons Health Care says … All rights reserved. Four Seasons Health Care operates 42 … The group also took the opportunity to visit two elderly care … the Independent health and Care Providers NI (IhCP) - a representative body of care home owners across the region, and Four Seasons health and Care Providers, which is the largest provider of nursing home care in Northern Ireland. Contact details of the relevant Ombudsman information will be provided with your complaint response. Phone: 02895 600517. 86 likes. Job Reference ID: MYM/201/057771 Home Name: Moneymore Location: Moneymore, Northern Ireland, ... then working as a Care Assistant for Four Seasons Health Care will be the right role for you. We would recommend that all concerns should initially be raised with the person in charge or Home Manager. He was also the Northern Ireland Trustee/ Non Executive Director and Board Member with Diabetes UK. The Care Inspectorate encourages people to complain directly to the organisation they receive a service from. View all Jobs at Four Seasons Health Care. Accessibility Help. The administrators of one of Britain’s largest nursing home operations have resumed a delayed break-up of the group by starting negotiations to sell its Northern Ireland business. Nothing is too much trouble for the staff and visitors are always made welcome. We improve the lives of our residents and the communities we serve by consistently... Jump to. 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