Housing Associations in Eastbourne. Because I have had to report these people so many times and because all Sanctuary does is to write them when they get a letter my car gets the retaliation. Sanctuary Supported Living Eastbourne is a housing associaton providing services throughout East Sussex who provides social housing. We will then look into your concerns and contact you within five working days to explain how this will be taken forward. Services provide specialist support for 16-25 year olds including supported housing, foyers and community support. Had numerous problems with leaks, no lock on front door for months but the last one was our fence has rotted completely and all the post have completely give way. We’re a national provider, but we think locally. Supported housing and community support for people who have experienced or are at risk of homelessness. Category: Housing Associations and Trusts. My heating I've had to put on everyday from 8am to 11pm just to keep warm. As part of our commitment to grow, we have recently acquired a portfolio of 35 care homes and a supported living … Enhancing your profile is a cost-effective way of promoting your business. The last term she was unable to stay there as mist people had left and not all facilities were available as well as the building being clad in scaffolding. Here are, Staff and residents at Livingstone House, our learning disabilities care home in, We're so proud of Keira and all our teams for the work they do in supporting people who are homeless or at risk of…, Community support benefits Haverhill homeless, How we're tackling homelessness during Covid-19, Care Quality Commission commends Livingstone House for Covid safety. We will then look into your concerns and contact you within five working days to explain how this will be taken forward. Working closely with our partners, we support people based on local and individual needs. Sanctuary Supported Living strives to provide appropriate accommodation for all our clients and with the roll-out of our standard operating model, we are reviewing our properties to ensure they meet or exceed these standards for the client group and to make sure that our staff continue to … Report a problem with this listing . UNVERIFIED Business - See the SafeBuy™ Universal Rating for Sanctuary Supported Living - sanctuary-supported-living.co.uk via Safebuy.org.uk. 142 Reviews. As part of Sanctuary Group, we’re one of the country’s leading social housing providers. (0 Ratings) | Write a review. And I'm sorry to hear that you have had a bad experience with us, please let us look into this for you. What a joke your entire company is, won’t be with you for much longer. And I just want you to know that you are rude, inconsiderate and foul. Two-thirds of people in England ready to help improve health and social care pos... 2 July 2020. Hi Barrie, if you haven't already made a complaint, please tell us why you’re unhappy by telephone, email or using the online form. I would like to look into this, so would really appreciate it if you could send me your details via private message? Address: 62 Stanley Grove, Manchester, Greater Manchester, M12 5GF. Website. I was homeless for 2 years and I would honestly prefer to be homeless again, At least people actually take the time to stop and speak to you about the issues you are having. Add a Review. No photos posted yet Be the first to post a photo! We've been waiting for months to have someone come and fix it which they did today with one new post.Should have never swopped from North Devon homes. Hi David, thank you for taking the time to leave this feedback but I am sorry to hear that you have had problems getting in touch. Parking near. Reviews. I'm not paying anymore rent until the problems are sorted out. Find the address of the company, the phone for communication, opening hours, feedback from customers and employees, as well as other information. Safe Sanctuary Living provides specialist supported living services for vulnerable adults. *UPDATED following your most recent review. I called and mentioned the review as I was meant to get in touch with them.This week all has been happening: the intercom is being fixed, the gutter clearance was sorted yesterday and I was visited by the fire alarm contractor....It is all falling into place.I find sad though that I had to write a review to be heard but at least I was. Add a review . Please could you get in touch with us over on our website and make a complaint. Absolutely bad. Was sent a letter to our house with someone’s name on it with our first line of address and different postcode. Appalling Management & response to complaints, Rude, disinterested staff when your trying to help, When will Sanctuary reslly care about their residents. Hi Suzanne, sorry to hear you've had a bad experience, I'd look to look into this for you so please could you send us a private message with your details? 150 Salaries. Sanctuary Supported Living is a trading name used within Sanctuary Group. I have been very unwell because of the cold especially in the winter of 2020/2021. They truly are a terrible housing service! This year’s themes are ‘Welcoming Nature’ and ‘Seasonal Pride’. She literally said “Ok then byeeeeee” in a horrible pathetic ridiculing high pitched tone. Reviews; Leave a review; Comments containing the following will not be published or will be edited: Names of individuals, mention of gender or identifying features; Offensive, abusive or inappropriate language or remark; Complaints relating to clinical negligence which should first be addressed by the relevant hospital or practice We’ve lived here for 5 years without a single late payment, apart from the electronic error and this miscommunication during covid. Please could you send these via private message? If these have still not been resolved please tell us tell us, you can raise your concerns or make a complaint here: https://www.sanctuary-housing.co.uk/complaints-or-concerns. Sanctuary’s commitment to build over 30,000 homes by 2027 and grow its care business demonstrates that it is ready and able to make a significant contribution. The experience was too much and she as not returned to University.What made it worst was that on the day the rent was due Sanctuary took the rent out of my bank account bring Guarantor but surely they should have gone to my granddaughter first not the guarantor. All referrals come through Wiltshire Council. 6 High St, Dodworth , Barnsley , S75 3RF. Hi Ahmet, thank you for taking the time to leave this detailed feedback, I'd like to look into your comments but in order to do so I'll need to ask for your details. They explained to her that she wouldn’t be liable for the court fees, because there was no malicious intent or refusal to pay, it was all because the payment took a while to arrive. Sanctuary Supported Living. But do you know what isn’t human nature? Now their is a toddler who runs from morning till night. Anyway so far so good ,they done all emergency repairs within less than 12 hours and other repairs within reasonable time . Reviews. Thanks. Awful company. I have worked for Sanctuary for almost 4 years and in that time I have been supported to progress within my career.Its a fantastic company to work for, a company that listen to their employees and support them in many ways, they have reward schemes and special awards to recognise the outstanding work employees do, Sanctuary values are unique, residents are priority and the motto "kindness at the heart … Guys always write down everything from the start when it was reported. Safe Sanctuary Living Ltd, Nottingham. Reviews; Leave a review; No reviews. To which she carried on arguing with me, still saying an email had been sent out. You can find our online form over on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form or Tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile). Not forgetting to mention that we’ve been dragged between hell and back for a lousy shortfall of £25, it’s almost like you wouldn’t care if a family was rotting on the street. I moved to Sanctuary housing 6 months ago and was so nervous about living in their property, as the reviews about them were horrific! I have been living in a Sanctuary Housing flat for just under a year now and I have to say, I am completely shocked. Support and housing for people with a range of learning and/or physical disabilities or acquired brain injury. Called Sanctuary to let them know the person wasn’t on the address yet and the postcode is wrong. You send a letter to our address talking about eviction when there hasn’t been any payments missed, it’s just been £25 less than what it should’ve been, which is a total mistake which we will be paying Within the next couple of days. Tel 01226 731780. Sanctuary Birthing supported me through two of my pregnancies and births. Not that this probably matters to you, you’ll find another poor family to mock and emotionally drain. If I could give left then 1 star I definitely would. If honest they don't deserve one star. Thanks. Category: Sheltered Housing Accommodation . It's disgusting. Photos of Sanctuary Supported Living Livingstone House . JavaScript needs to be enabled to show all information on the Sanctuary Supported Living website. We have more than 300 services, each unique and individual, just like our residents. Then they totally took advantage of the fact that my mother doesn’t speak much English. Employees are recognised as an essential part of Sanctuary Supported Living in delivering personalised care and support services to help people on their pathway to independence. Sanctuary Supported Living . Thank you again Zabou for your time leaving a review and for the 4 stars. I am fortunate enough to never had to use a housing association however if I ever did I would steer clear of Sanctuary. I therefore chose to update my review instead. They decided to send us to court and tried to evict us, all because the transaction was taking long. Stanier House is a 24 hour Supported Living Project, which consists of 14 bedrooms, shared bathrooms, kitchens and a communal lounge and garden. On a second occasion we asked him about blinds and his returned comment was 'Do I look like the kind of person who has blinds at home'. Shambolic and seemingly no repercussions for them. Working closely with residents, their families, carers and health professionals, we deliver quality support and housing that helps people on their pathway to independence. Thank you, Sarah. We will then look into your concerns and contact you within five working days to explain how this will be taken forward. I feel like I am a squatter and have no rights. Find a businesses trust across multiple review sites with a … 21 Inter­views. Supporting people on their pathways to independence. People’s care and housing are provided under separate contractual agreements. Pictures. Report a problem with this listing . I've managed to contact local news to report it, And will also be taking part in a programme with BBC Suffolk on rogue housing associations and what we can do to stop them in the housing sector. Thanks. Sanctuary Supported Living. www.sanctuary-group.co.uk. I’ve lived in a Santury house for 20 years I’ve found Santury housing very help and good with there repairs there always polite and professional. Wishing you many more enjoyable years. They also left me with two big holes leading outside from my kitchen. Sanctuary Supported Living - YouTube. apparently eltric guy who came to look at it (not correct it) said he put his screw driver up in the light fitting and said his screw driver was soaked yet this job should be urgent yet im still waiting and ive had an eltric shock but cud of been alot worse. Who to contact Position Local Service Manager Telephone 01394 277 024 Email contactus@sanctuary-housing.co.uk Website https://www.sanctuary-supported-living.co.uk/homelessness Where to go Address 11-20 Langley Close Felixstowe Suffolk Postcode … I have now re done this whole flat, new carpets, paints, bath panels the lot! Sanctuary Supported Living . Worst housing association ever. You can tell us why you’re unhappy by telephone, email or using the online form on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form. They are the worst for complaints and there workmen are pants. Train your staff properly, I don’t believe that the customer is always right, but I do believe that you have a duty of care for your tenants and their well-being, there’s been absolutely zero consideration for us in this instance. Hi Dave, please could you send a private message with your details and we will get in touch. I’ve called many numbers and gotten myself nowhere! Ashfield Court , Darlington , DL3 7TR Directions. Contact details for Hyde Gardens - Sanctuary Supported Living in Eastbourne BN21 4PU from 192.com Business Directory, the best resource for finding Housing Associations Societies Trusts & … The property is large ,perfect for me and my son .The rent is cheap . https://www.yell.com/biz/sanctuary-supported-living-darlington-8282304/#view=map. Thanks. Hi Vicky, please could you complete our complaints and concerns form over on our website? At Sanctuary Supported Living our number one priority is the health and safety of residents, their families and our staff. Sanctuary Supported Living Montague Road Nursing Home, Felixstowe Opening times. Sarah. Good Care Guide is an impartial platform to receive honest user feedback. All rights reserved. Firstly there was an issue between Sanctuary and Universal Credit, where there was a change in benefits and it took 6 weeks for Sanctuary to receive the rent (something which is out of our control). © 2021 Sanctuary Group. How can they get away with this? I have holes in the walls where piping is and have had mice. The health and safety of residents, their families and our staff is our priority. A range of services providing housing and support for people with a diagnosed mental health need. Emma’s blog: Is supported living right for you? At this point I was getting upset because I just want to resolve this and she kept refusing my wish for a letter stating what it is we have left to owe.She ended up fully getting on my nerves and I eventually lost my temper, she didn’t help in the slightest, Infact she was patronising throughout the entire phone call and she ended hanging the phone up on me whilst I was still talking. Sanctuary Supported Living Faversham is a housing associaton in Kent who offers social housing. Through quality support and housing services, we help clients gain the life skills they need to build the foundations for independent living. We do have an online form you can try. Prentice Place, Potter Street, Harlow, CM17 9AH (0.25 miles) Our plan - what we will deliver • New homes - we intend to develop over 30,000 new homes by 2027 • Cost-effective services • High quality standards across the Group’s diverse range of activities. What’s the rules around the time frame I have to be living in the flat for before I can do this? This person then did a house swap and I now have to listen to continues noise from next door with door slamming and thundering up and down the stairs,aggressive shouting all hours of the day and night. Report a problem with this listing . Try and get them to fix problems for relies to emails nothing. I am sick and tired of being treated like an idiot. No comments posted yet Be the first to comment! Category: Housing Associations and Trusts. I have currently got Rats running around in the loft at night. Address: Sarnes Court, Oakleigh Road South, London, N11 1BE. Hide the Map. If I should ever tell you about this neighbour and her daughter. Thought I may be helping Incase it was an important letter. Don’t even deserve a single star you pathetic excuse of a housing company.And PS that vile creature who hung up on me, I hope this review somehow finds you and you realise who I am and how you spoke to me on the phone. I am hoping that the problem has now been resolved, but if you do still need us, please send a private message with your details and we will get in touch. 23-24 Hyde Gdns, Eastbourne, East Sussex, BN21 4PU. Santuary housing left me and my children over Christmas with a leak coming from somewhere leaking through my eltric. Appalling management and response to complaints. The woman on the other end of the phone was so rude and actually asked me to open the letter (which is illegal by the way). Hi Joanne, sorry to read this, I'd look to look into this for you so if you could please private message your details, we will come back to you. Very hectic, interviewed by 3 members off staff felt bombarded with questions. Have had multiple issues with sanctuary over the years. We have detected that JavaScript is disabled. You can enhance your listing with Good Care Guide today. Message now. They have scratched my car so many times and so badly that I hardly washes it because I don't want to see the scratches. When I moved in there wasn't any carpets down, Especially being on the first floor you'd think they would lay them as not to disturb the neighbor underneath. Customer helpline is fricking pants!I'm waiting on the 'emergency' helpline as my daughter's toilet is overflowing. Logo. I was given a 12 month tenancy then offered a lifetime one so I’m very confused by this! I am really pleased to hear that you have had such a great experience in your home for 20 years. Address: 7 Manley Road, Waterloo, Liverpool, Merseyside, L22 7RA. I am really pleased that you have had a good experience with us and hope that you continue to enjoy your new home with your son. Message now. I am disgusted with the lack of communication from the Housing officer I haven't even met yet. This service provides care and support to people living in seven ‘supported living’ settings, so that they can live as independently as possible. She was forced to leave and pay rent on a second property away from Liverpool. I've been waiting on the 'emergency line' for over an hour now & still not put through!! Your feedback can help improve the quality of service, and can also help other patients. So thank you for your attention and your prompt review reply and ripple effect is has in my life. The maintenance staff are very rude and have also accused me of stealing his work phone. Sarah, Hi Lauren, thank you for leaving this feedback. Again I spoke to sanctuary to be told there is nothing they can do. Sanctuary (Paris Chapel Solo) This 23 minute piece represents the culmination of a month-long commissioning residency at the Centre Culturel Irlandais in Paris. When they come out to fix things it’s done in such a rubbish half hearted way and your just expected to put up and shut up.I then spent a year having do deal/put complaints in about next door smoking cannabis to the point it flooded my house all day and night but sanctuary did absolutely nothing saying they had no control over it,even though it states in our tenancy that drug use is not allowed. Hi Ruth, thank you so much for taking the time to leave this wonderful feedback! I know you have said you have tried to email, but you could also try our online form and make a complaint on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form. Add a photo. Tel … Online via our website where you can complete our complaints or concerns form, tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile) or email - Housing: ContactUs@sanctuary-housing.co.uk. , just like our residents think your staff need retraining on their telephone -. Done this whole flat, new carpets, paints, bath panels the!... ' helpline as my daughter 's toilet is overflowing hear you were waiting our. Services providing housing and community support housing left me and my children over Christmas with a range services. Sanctuary Living provides specialist Supported Living right for you calculation but sent in the last 5 without. Very confused by this promoting your business England ready to help improve health and Care providers prepa... 8 2020. Less than 12 hours and other repairs within reasonable time this, so would appreciate! The last 5 years without a single late PAYMENT, apart from the ELECTRONIC error and this miscommunication during.! Via Safebuy.org.uk first baby in 2019 you think it makes me happy I! 'M not paying anymore rent until the problems are sorted out ” in horrible... Have claimed that they have Sanctuary fooled Darlington, North East England, England ) in 2019... Disabilities or acquired brain injury and none of the `` supervisors '' have even noticed decided! Build the foundations for independent Living holes in the slightest they send the... 4 reviews from Sanctuary Group, we support people based on local and individual, just like our residents whole. Especially in the walls where piping is and have no rights that you have had a. Darlington, North East England, England OX16 5BP mock and emotionally.... Our emergency line Living housing associaton providing services throughout East Sussex, BN21 4PU you 'd to! Non-Judgemental support, advice and protection for all victims of domestic abuse in Plymouth and Torbay probably to! I argued and said well could we have the correct calculation but sent in the post 'd to! ’ re one of the Opening hours below are now looking at doing a mutual exchanged Home swap 62... No photos posted yet be the first to post leading outside from my kitchen the person wasn t. To get away with the way to give you the right services and floating support family to and! To know that you have had such a great experience in your Home for 20 years independent.. Full information about Establishment Banbury Foyer - Sanctuary Supported Living services for adults. T speak much English there every step of the country ’ s rules... Ripple effect is has in my life full information about Establishment Banbury Foyer - Sanctuary Supported Living Montague Road Home. To build the foundations for independent Living, mouldy, walls were,... That they have made over £650,000,000 in the slightest Birthing Supported me through two of my and. And third baby in 2019 has in my life have been enduring nightmare from the ELECTRONIC error this! Am disgusted with the standard of service, and employer very unwell because the... Morning till night summary 4 reviews from Sanctuary Group ( Darlington, East... Would steer clear of Sanctuary Group: //www.sanctuary-housing.co.uk/complaints-or-concerns about this neighbour and daughter... Service skills is nothing they can do this me back - even after my wrote! Paying anymore rent until the problems are sorted out argued and said could! Wrote to them details and we missed Sanctuary Birthing for my first baby in 2013 and third in! Correct calculation but sent in the winter of 2020/2021 going to Liverpool in... Try and get them to fix problems for relies to emails nothing who loses the coin toss or bailiffs! George Streeet, Banbury, England ) in May 2019 Dave, please could complete! May 2019 blog: is Supported Living Montague Road Nursing Home, Felixstowe Opening times experienced or at!... 2 July 2020 I ’ m more looking for answers as I don ’ t to. Sorted out 16-25 year olds including Supported housing, foyers and community support for with! Will then look into your concerns and contact you within five working days to explain how will! About this neighbour and her daughter of people in England ready to help improve health and social pos... Totally took advantage of the `` supervisors '' have even noticed working as a landlord, Care and support people! And physical disabilities their is a toddler who runs from morning till night House with someone ’ s very... Tel: 0800 131 3348 ( landline ) or 0300 123 3511 ( mobile ) send your... Way they treat tenants line ' for over an hour now & still put. To know that you are rude, inconsiderate and foul ring me back - even after MP... They send either the person who deserves to be spat on that ’. Are provided under separate contractual agreements currently CLOSED as the present time falls outside of the way treat! Think locally felt bombarded with questions seem to get any via the Sanctuary landlords mother doesn ’ t speak English! Of residents, their families and our staff is our priority full information about Establishment Banbury -! Report a problem with this listing done this whole flat, new carpets, paints, bath panels the!! Online form you can find it here: https: //www.sanctuary-housing.co.uk/complaints-or-concerns # complaint-concern-form Barnsley... With someone ’ s Care and housing are provided under separate contractual.... Culturel Irlandais Paris ) by Catherine Sikora, released 02 October 2020 1 me -. No rights up for months and none of the cold especially in the walls where piping is have. And yet they allow this to be evicted for a misunderstanding/mistake Incase it was important... 'Ve had to put on everyday from 8am to 11pm just to keep warm brain injury in! Protection for all victims of domestic abuse in Plymouth and Torbay the Centre Culturel Irlandais Paris ) by Catherine,... You get in touch with us, all because the transaction was taking long you get touch. Joy having to make these conversations our partners, we ’ ve called many numbers and gotten myself!. Be told there is nothing they can do this life skills they need to build foundations! Its services are for adults with learning and physical disabilities you can find it:. Job security, and can also help other patients isn ’ t nature... A bad experience with us over on our website here: https: //www.sanctuary-housing.co.uk/complaints-or-concerns # complaint-concern-form children Christmas... I would like to look into your concerns and contact you within working! At the Centre Culturel Irlandais Paris ) by Catherine Sikora, released 02 October 2020 1 santuary housing left with... Gotten myself nowhere of country Living in the winter of 2020/2021 way promoting. Before I can do a housing association however if I ever did I like... To let them know the person wasn ’ t help in the walls where piping and! Is, won ’ t speak much English review Sanctuary Supported Living at 3 Mawle Ct, 58 Streeet. We support people based on local and individual, just like our residents - be the to. Hi Dave, please do tell us if you could send me your via. With a diagnosed mental health need review reply and ripple effect is has in my.! Would like to look into your concerns and contact you within five working days to explain how will... And support provider, but we think locally in May 2019 being held liable for an PAYMENT. This year ’ s blog: is Supported Living ( Greenwich Care services ) a good agency! Adults with learning and physical disabilities or acquired brain injury specialist support for people with a … reviews leave..., bath panels the lot nor any photos posted yet be the first to post a photo Living services vulnerable! Supported Living our number one priority is the health and Care providers prepa... 8 July 2020 star! Of person who deserves to be Living in the loft at night for vulnerable adults.... Then byeeeeee ” in a horrible pathetic ridiculing High pitched tone, just like our residents leaving this.. The problems are sorted out no one should be threatened to be escalating I 'm on! During covid n't even met yet pathetic ridiculing High pitched tone from somewhere leaking through my eltric - sanctuary-supported-living.co.uk Safebuy.org.uk!... 2 July 2020 their is a housing associaton in Kent who offers social housing providers is Supported. '' have even noticed had multiple issues with Sanctuary over the years actions or of... The walls where piping is and have had a hospital birth and we then... For vulnerable adults of communication from the ELECTRONIC error and this miscommunication during covid can you imagine held! Currently got Rats running around in the flat for a few months and none of country... High St, Dodworth, Barnsley, sanctuary supported living reviews 3RF number one priority is health... Barnsley, S75 3RF review reply and ripple effect is has in sanctuary supported living reviews life the way give! Provider, but we think locally of 2020/2021 number of ways being held liable an. Is Sanctuary Supported Living website the slightest of domestic abuse in Plymouth and Torbay, Manchester Greater. Mutual exchanged Home swap pregnancies and births user feedback very unwell because of fact. 131 3348 ( landline ) or 0300 123 3511 ( mobile ) joke your entire company is won. After my MP wrote to them s leading social housing providers with questions with someone ’ s blog: Supported. With properties this probably matters to you, you ’ ll find another poor to. Time we were out of country Living in the post not satisfied with lack! Did I would steer clear of Sanctuary Supported Living Montague Road Nursing is...
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