This inspection took place on 21 December 2020 and was unannounced. Contact. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve. Enabling innovation and adoption in health and social care: Developing a shared view, Collaboration in urgent and emergency care, Browse the full list of services we regulate, Making sure people are kept safe from harm, abuse and neglect, Rights of individual must be paramount when deciding visiting plans, Supporting urgent and emergency care during winter, At least one standard in this area was not being met when we inspected the service and we have taken. 0 Saved Search for care 0 Saved homes Log in; 0800 048 8029 Need help? Willows is a bright and spacious purpose-built modern care home for the elderly, set in a pleasant residential area of Romford. Willows Care Home is a modern and luxurious care home situated in a pleasant residential area in Romford. This service is a care home. : Inadequate – the service is performing badly and we've taken enforcement action against the provider of the service. Email - willows@canfordhealthcare.co.uk. Discover Canford Healthcare Homes in your region. Find Out More > Cookie Policy | Your information helps us decide when, where and what to inspect. We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. The independent regulator of health and social care in England. It has not yet received a report from the CQC. Our Brochure > Discover. It also has a beautifully maintained garden. Urgent care, NHS 111 and GP out-of-hours services, Independent healthcare services and hospices, Autistic people and people with a learning disability. My Willows is a bespoke home care service designed to fit around you, your needs and desired lifestyle. We reviewed eight people’s care records and medicine records. For independent advice on what to look for in a care home please click the following link. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. Discover Canford Healthcare Homes in your region. Call - 01708 765899. The home cares for and supports adults under the age of 65 including people with Alzheimer's and other forms of dementia. CQC regulates both the premises and the care provided, and both were looked at during this inspection. When… more info on Willows Care Home They inspect care homes and care services to make sure they are safe, caring, effective, responsive and well-led. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. Willows Care Home is a modern, purpose-built care home in a residential area of Romford. Welcome to Romford Care Home. Willows is a modern, purpose-built care home in a residential area of Romford. For this inspection, the Expert by Experience made telephone calls to relatives only. The home has been carefully designed to offer the advanced facilities residents need while retaining a warm and homely atmosphere. The Willows Care Home, in Crabbe Street, was rated 'inadequate' overall by the Care Quality Commission after a visit in January - which means it is now in special measures. The service had a manager registered with the Care Quality Commission. Okay, thanks Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. Call - 01708 765899. We visited the premises on 21 December 2020. Willows Care Home, 229 London Road, Romford, Essex, RM7 9BQ. Care Sourcer. It also has a beautifully maintained garden. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. Find Out More > Cookie Policy | We attend a range of events throughout the year. The home has been carefully designed to offer the advanced facilities residents need while retaining a warm and homely atmosphere. Urgent care, NHS 111 and GP out-of-hours services, Independent healthcare services and hospices, Autistic people and people with a learning disability. ChurchgateHealthcare(Willows)Limited WillowsCareHome Inspectionreport 229LondonRoad Romford RM79BQ Tel:01708765899 Website:www.churchgatehealthcare.o.uk Dateofinspectionvisit:9January2015 Dateofpublication:19/05/2015 1 Willows Care Home Inspection report 19/05/2015 At the time of the inspection, 54 people were living in the home. Information supplied by Willows Care Home (Romford) Limited Let's make care better together. Get In Touch Enquiry Form > Download Our Brochure. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve. 2 Willows Care Home Inspection report 21 January 2021 Summary of findings Overall summary About the service Willows Care Home is a residential care home providing nursing and personal care to people, some of whom may have dementia. Willows Care Home is a residential care home registered to provide accommodation and personal care to 72 people. We looked at four staff recruitment files. Find out about events where we will be speaking or exhibiting, and see presentations we've given at recent events. 113 were here. If you're the provider who runs this service: More about using the information we provide, As a member of staff at a service or provider we regulate, Complaints about a service or provider we regulate, Find out about events where we will be speaking or exhibiting, What you can expect from a good care service, Mental health and the Mental Capacity Act, Designated settings for people with COVID-19 leaving hospital, Updated guidance on meeting the duty of candour, New agreement between CQC and Equality and Human Rights Commission, Woman fined for running West Yorkshire care agency illegally. The Willows is regulated by the Care Quality Commission (CQC). Situated in a pleasant residential area, Romford Care Home is purpose-built and carefully designed to support our residents to live happy, fulfilled and comfortable lives.. Our team cares for our residents with the same kindness and warmth shown to members of … Willows Care Home is a modern, purpose-built care home with a beautifully maintained garden in a residential area of Romford. This site uses cookies: Find out more. ... Willows Care Home, 229 London Road, Romford… The Care Quality Commission (CQC) regulates both the premises and the care … Willows Care Home is a modern, purpose-built care home with a beautifully maintained garden in a residential area of Romford. When entering the … 227-229 London Road, Romford, RM7 9BQ (01708) 765899 Provided by: Willows Care Home (Romford) Limited CQC inspection area ratings (Latest report published on 9 May 2019) The Care Quality Commission (CQC) is the official regulator for the care sector. The home has been carefully designed to offer the advanced facilities residents need, whilst retaining a warm and homely … See more care homes nearby Message sent. Reports on care homes are published by the CQC, and you can download them from www.cqc.org.uk or the individual home’s website. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. Willows Care Home is a modern, purpose-built care home with a beautifully maintained garden in a residential area of Romford. Willows is a modern, purpose-built care home in a residential area of Romford. : Requires improvement – the service isn't performing as well as it should and we have told the service how it must improve. The home has been carefully designed to offer the advanced facilities residents need while retaining a warm and homely atmosphere. We used the information the provider sent us in the provider information return. Good Is the service effective?Good Hart Lodge is a small residental home situated in Romford housing a maximum of eleven individuals. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. Enabling innovation and adoption in health and social care: Developing a shared view, Collaboration in urgent and emergency care, Browse the full list of services we regulate, Making sure people are kept safe from harm, abuse and neglect, Rights of individual must be paramount when deciding visiting plans, Supporting urgent and emergency care during winter, At least one standard in this area was not being met when we inspected the service and we have taken. Nightingale House is a large care home situated in Romford, with a capacity of 43. Barleycroft Care Home is a large nursing home in Romford, with a capacity of eighty. We spoke with four care staff, three nursing staff, the clinical manager, three activity coordinators, an administration manager and the registered manager. : Good – the service is performing well and meeting our expectations. Inspection activity started on 21 December and ended on 23 December. Willows Care Home in Romford is a Nursing home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, physical disabilities, sensory impairments and treatment of disease, disorder or injury. This information helps support our inspections. Willows Care Home is run by Willows Care Home (Romford) Limited, Accommodation for persons who require nursing or personal care, Dementia, Physical disabilities, Sensory impairments, Treatment of disease, disorder or injury, Caring for adults under 65 yrs, Caring for adults over 65 yrs. Boasting large and comfortable en-suite bedrooms with ample communal areas that include a dining room and resident lounges on each floor, the team at Willows did all they could to make their visitors feel welcome. The home has been carefully designed to offer the advanced facilities residents need while retaining a warm and homely atmosphere. The home has been carefully designed to offer the advanced facilities our residents need, while retaining a warm and homely atmosphere. The home has been carefully designed to offer the advanced facilities residents need, whilst retaining a warm and homely atmosphere. We attend a range of events throughout the year. Call us. 227-229 London Road, Romford, Essex, RM7 9BQ (01708) 765899. Willows Care Home. Willows is a modern, purpose-built care home in a residential area of Romford. The home can support up to 72 people and at the time of the inspection, 51 people were living in the home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. Willows Care Home. Willows Care Home is a modern, purpose-built care home with a beautifully maintained garden in a residential area of Romford. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. When we inspect health and social care services, we give them ratings and publish reports about them – information you can use when you're choosing care. Willows Care Home 227-229 London Road, Romford, Essex, RM7 9BQ (01708) 765899 Care home checklist. A variety of records relating to the management of the service, including audits, surveys, internal reports, policies and procedures were also reviewed. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: We don't rate every type of service. When… more info on Willows Care Home Whether you require assistance with your weekly shop, additional support to pursue your hobbies, company when attending social events and activities, or even a helping hand around the home – My Willows provides a unique service completely tailored to you. CQC regulates both the premises and the care provided, and both were looked at during this inspection. This service is a care home. Willows Care Home, Romford. When we inspect health and social care services, we give them ratings and publish reports about them – information you can use when you're choosing care. Get In Touch Enquiry Form > Download Our Brochure. The Care Quality Commission (CQC) has monitored the care home for 8 months. The care home accepts younger and elderly adults including those with mental health conditions. Willows aims to offer residents the highest possible quality of life, while providing them with an exceptional standard of residential, nursing, specialist dementia and short and long-term respite care. The home has been carefully designed to offer the advanced facilities residents need while retaining a warm and homely atmosphere. Willows Care Home, 229 London Road, Romford, Essex, RM7 9BQ. : Inadequate – the service is performing badly and we've taken enforcement action against the provider of the service. Outstanding – the service is performing exceptionally well. Outstanding – the service is performing exceptionally well. We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. We spoke with 10 relatives by telephone for their feedback about the home and continued to seek clarification from the provider to validate evidence found. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: We don't rate every type of service. Let's make care better together. We also contacted professionals for their feedback about the service. Your information helps us decide when, where and what to inspect. The inspection system asks five key questions and gives a rating to each question followed by an overall rating for the service. Last updated on 05 March 2020 . : Good – the service is performing well and meeting our expectations. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014. The service had a manager registered with the Care Quality Commission. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. : Requires improvement – the service isn't performing as well as it should and we have told the service how it must improve. Willows Care Home is a modern, purpose-built care home with a beautifully maintained garden in a residential area of Romford. Barleycroft Care Home cares for and supports adults with Alzheimer's and other forms of dementia. Specialisms\services: Dementia, Older People (65+), Physical Disabilities, Sensory Impairments, Younger Adults (Under 65) CQC Rating (Good): The inspection team consisted of one inspector, a specialist advisor for nursing care and an Expert by Experience. Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. We spoke with five people who used the service about their experience of the care provided. Leave a review in the reviews and ratings section, or alternatively contact the Care Quality Commission or Healthwatch to provide feedback. Contact. © Copyright 2016 | The Willow Residential Care home for the Elderly | All Rights Reserved | Designed by Infotex UK. Willows Care Home is a modern, purpose-built care home in a residential area of Romford. Login Call our Advice Line on 01892 335 330 (Mon-Fri 8:30am - 5:30pm, Sat 10am - … Compare Barleycroft Care Home in Romford with other nearby care homes on Care Sourcer, to ensure you find the best care for your loved one. We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. The independent regulator of health and social care in England. Being family run, we engender a “family” ethos into the operation and atmosphere of the home, which makes it feel like “home” to the people we care for. A registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. If you're the provider who runs this service: Read more about our checks on infection prevention and control, More about using the information we provide, As a member of staff at a service or provider we regulate, Complaints about a service or provider we regulate, Find out about events where we will be speaking or exhibiting, What you can expect from a good care service, Mental health and the Mental Capacity Act, Designated settings for people with COVID-19 leaving hospital, Updated guidance on meeting the duty of candour, New agreement between CQC and Equality and Human Rights Commission, Woman fined for running West Yorkshire care agency illegally. There are four ratings awarded: Find out about events where we will be speaking or exhibiting, and see presentations we've given at recent events. People's experience of using this service: •People were safe in the home and there were procedures to protect them from abuse. The care home also cares for residents with physical disabilities. (Please see the key below for detasils on the ratings) Is the service safe? Willows Care Home is a care home located in Romford that provides Nursing, Dementia and Respite care. Our Brochure > Discover. Operating since 1994, the Willows is one of a group of three family owned and run care homes, and it is where we provide our consistently high quality care. Email - willows@canfordhealthcare.co.uk. Good CQC rating for Willows We are delighted to announce that the Care Quality Commission (CQC) has assessed Willows Care Home as ‘Good’ following an unannounced inspection on 21 December 2020. It also has a beautifully maintained garden. Service and service type: The Willows is a 'care home'. 116 were here. This inspection, 51 people were living in the home and there were to! Badly and we 've taken enforcement action against the provider information return services to make sure they safe! 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